Choosing a headset company depends on various factors. People choose Plantronics due to the headset quality and also because the technical problems that these headsets have can be dealt in an easy manner. Most users do not need to take advanced technical assistance when they are using one of these quality headsets. For instance, one of the key problems which users face is when the microphone does not work. At work this can prove to be a problem as it would create interruption if you are in the middle of an important call. However, getting stressed out would obviously not solve the problem in any manner. However, given below are some of the key factors which you need to check when the Plantronics Bluetooth headset microphone is not working 1. Muted MicrophoneThis is one of the most common reasons for the microphone not working. At times, users unconsciously mute their microphones and then make a call. Once the call is established, the person at the other side simply fails to hear anything. Thus, an important practice is that you check whether your microphone is muted or not before you make a call. In this way, you would not end up in an inconvenient situation. . Checking the microphone is highly important for contact center professionalsThe professional performance of contact center professionals depends mainly on how well they handle their calls. Whether it is an inbound call or an outbound one, your microphone should be in working condition. Thus, before you begin your shift or resume your work after a break, ensure that the microphone of your Plantronics headset is not muted. 2. The Microphone should be in front of your mouthThe person whom you are talking to would only be able to hear what you are saying if the microphone is present in front of you. Hence, it is important to check the position of the microphone before you start communicating. In some instance, people keep checking the problem when their microphone is not working and then figure out that its position is not correct. This is a common error which a lot of headphone users make. Before they check the position of the microphone, they make a call. As a result, the person whom they are communicating with is unable to hear anything. If you are using a Plantronics headset, checking the headset position is a good practice before you start using it. By performing this practice, you do not get stuck when you are in the middle of an important call. 3. Checking for loose connections
Getting support when Plantronics Bluetooth headset microphone is not workingThe option to get customer support is always there if you have problems with your headset. For instance, if you figure out that your microphone is not working, you can contact the support team and your problem would be handled in the proper manner. The best thing about the Plantronics support team is that it is always there to help the customers. As this team works round the clock, you can get help related to your microphone or any other problem without any worries.
Lack of Power IssueAt times, USB ports extract more power than normal. In such cases, the user needs to attach a power supply so that the required need can be fulfilled. When this problem is present, the microphone of the headset does not work in a proper manner.
This is simple because these headsets stand out in terms of quality and comfort. Other than that, all Plantronics hearing devices have a proper company warranty so that the customer can get in touch if the need is there. If you figure out that your headset is under warranty and not working properly, you can get in touch with the support team.
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